ENTERPRISE APP -
CIRRUS NEXUS

  • CLIENT:

    Cirrus Nexus

  • CATEGORY:

    UX/UI, Desktop

PROBLEM STATEMENT

An initial POC App for optimizing cloud server performance was developed in order to promote this company’s services. After some initial beta trials with real users, the App received positive feedback for the concept. However there was also a large amount of feedback on the difficulty users had trying to understand the app and complexities of trying to approve recommendations.

User research, competitive analysis and initial user journeys

Direct user feedback was gathered from BETA users. I was able to observe and talk to users in order to identify pain points in their user experience.

Some Key Learnings:

Users have multiple ways to execute a task depending on entry point. Users are taken to separate pages in order to complete task with no clear direction on how to get back where they started. Power users needed the ability to bulk complete some tasks. There were parts of the app that were very rarely used or not needed after initial onboarding. 

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Identify Key Goals for online experience

Condense the number of pages needed to complete a task
Identify optimal user flow and streamline duplicate entry points. Make sure pages are optimized to complete the required tasks and remove unnecessary pages.

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Streamline navigation
Once user flows were established it was clear that some pages were duplicative and not necessary. The navigation was streamlined to focus on the main tasks users needed to complete. Secondary or left often used tasks were moved into a hidden overflow menu.
Give power users ability to bulk process tasks
One key takeaway was the lack of bulk task completions. Once a user felt comfortable with the recommendations engine, they didn’t want to go into every task to approve them. They needed a way to approve multiple recommendations at once.

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Final Desktop Mobile Web UI

The apps entire flow was revamped to a more streamlined approach, users now had dedicated entry points to review and complete tasks. Code maintenance was reduced overall with the reduction of pages. Efficiency for tasks completion increased therefore reducing logged in time.

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